1. Introduction
At 518jl, we understand that your personal information is something you entrust to us — and we take that responsibility seriously. This Privacy Policy explains how 518jl collects, uses, processes, and protects your personal data when you use our website, mobile platform, games, and all related services (collectively, the "Platform").
This Policy applies to all users of the 518jl Platform, including registered members, visitors, and anyone who contacts us for support. By accessing or using 518jl, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.
518jl is committed to full compliance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines and its Implementing Rules and Regulations, as enforced by the National Privacy Commission (NPC). We regularly review our practices to ensure they remain aligned with current legal requirements and industry best practices.
Your rights matter. This policy is written to be straightforward and easy to understand. If anything is unclear, our Data Protection Officer (DPO) is always available to assist you.
2. Personal Data We Collect
518jl collects personal data that is necessary to provide you with a safe, compliant, and fully functional betting experience. The types of data we collect fall into three broad categories:
2.1 Information You Provide Directly
- Full legal name, date of birth, and gender
- Email address and mobile number
- Residential address in the Philippines
- Government-issued ID documents for KYC verification (e.g., PhilSys ID, passport, driver's licence, UMID, voter's ID)
- Financial information needed to process deposits and withdrawals (e.g., GCash number, Maya account, bank details)
- Username, password, and security answers
- Any information you voluntarily submit via support tickets, live chat, or feedback forms
2.2 Data Collected Automatically
- IP address and approximate geolocation
- Device type, operating system, and browser information
- Session data — pages visited, time spent, clicks, and navigation paths
- Betting history, transaction logs, and game activity
- Cookies and similar tracking technologies (see Section 6)
2.3 Data from Third Parties
In certain circumstances, 518jl may receive personal data about you from third-party sources, including:
- Payment processors (e.g., GCash, Maya, InstaPay) to verify transactions
- Identity verification providers used during KYC checks
- Fraud prevention and anti-money laundering (AML) screening services
- Marketing affiliates, where you have given consent to that third party to share your information
| Data Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, government ID | Account registration, KYC compliance |
| Contact Data | Email, mobile number, address | Account management, support, notifications |
| Financial Data | GCash number, bank account, transaction history | Deposits, withdrawals, fraud prevention |
| Technical Data | IP address, device info, session logs | Security, fraud detection, platform improvement |
| Usage Data | Betting history, game activity, page visits | Personalisation, responsible gaming monitoring |
3. How 518jl Uses Your Data
518jl processes your personal data only for legitimate, specific, and clearly defined purposes. We do not use your information for anything beyond what is necessary to operate the Platform and comply with our legal obligations.
- Account Management: To create and manage your 518jl account, verify your identity, and maintain the security of your login.
- Transaction Processing: To process deposits, withdrawals, and bet settlements accurately and efficiently.
- Legal & Regulatory Compliance: To fulfil our obligations under Philippine gaming law, the Data Privacy Act, and applicable AML regulations.
- Fraud Prevention & Security: To detect suspicious activity, prevent unauthorised access, and protect both you and the integrity of the Platform.
- Responsible Gaming: To monitor betting patterns and identify players who may need support, in line with our responsible gaming commitments.
- Customer Support: To respond to your queries, resolve disputes, and improve the quality of our support services.
- Platform Improvement: To analyse usage patterns and optimise the 518jl experience for all Filipino players.
- Marketing Communications: To send you promotional offers, bonuses, and updates — but only where you have given us your consent, and only via channels you have agreed to.
You can opt out of marketing communications at any time by updating your preferences in your 518jl account settings or by contacting our support team.
4. Legal Basis for Processing
518jl processes your personal data on the following lawful bases under the Data Privacy Act of 2012 and applicable Philippine regulations:
- Contractual Necessity: Processing required to fulfil the contract between you and 518jl — i.e., operating your account and processing your bets.
- Legal Obligation: Processing required to comply with Philippine law, including gaming regulations, AML obligations, and tax reporting requirements.
- Legitimate Interests: Processing necessary for the legitimate interests of 518jl, such as fraud prevention, platform security, and improving our services — provided these interests are not overridden by your rights.
- Consent: Processing based on your explicit, freely given consent — primarily for marketing communications and optional features. You can withdraw consent at any time.
5. Data Sharing & Third Parties
518jl does not sell or rent your personal data to third parties. However, we may share your information with carefully selected third parties in the following limited circumstances:
- Payment Processors: GCash, Maya, GrabPay, Coins.ph, InstaPay/PESONet, BDO, BPI, UnionBank, and card payment networks — solely to facilitate transactions.
- KYC & Identity Verification Providers: Third-party services used to verify your identity and comply with Philippine regulatory requirements.
- Fraud & Security Providers: Technology partners who help us detect and prevent fraudulent activity on the Platform.
- Regulatory Authorities: Government bodies, law enforcement agencies, or courts in the Philippines where we are legally required to disclose information.
- IT Infrastructure Providers: Cloud hosting and database service providers who process data on our behalf under strict data processing agreements.
All third-party service providers engaged by 518jl are required to handle your personal data in accordance with applicable data protection laws and are bound by contractual obligations to maintain confidentiality and security standards equivalent to our own.
7. Data Retention
518jl retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by Philippine law and regulatory obligations.
- Active Accounts: Data is retained for the lifetime of your account plus a minimum of five (5) years after account closure, as required by AML regulations.
- Transaction Records: Financial transaction data is retained for at least seven (7) years in line with Philippine financial record-keeping requirements.
- KYC Documents: Identity verification documents are retained for a minimum of five (5) years after the end of the business relationship.
- Marketing Data: Retained until you withdraw consent or opt out, after which it is promptly deleted or anonymised.
When personal data is no longer required, 518jl ensures it is securely deleted, anonymised, or de-identified in accordance with industry best practices and applicable law.
8. Your Data Privacy Rights
Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by 518jl. We are committed to honouring these rights promptly and without unnecessary friction.
Right to Access
You can request a copy of all personal data 518jl holds about you at any time.
Right to Rectification
You can ask us to correct any inaccurate or incomplete personal data we hold about you.
Right to Erasure
You can request deletion of your personal data, subject to legal retention obligations.
Right to Object
You can object to processing based on legitimate interests, including direct marketing.
Right to Data Portability
Request a copy of your data in a structured, machine-readable format for transfer to another provider.
Right to Withdraw Consent
Where processing is based on consent, you can withdraw it at any time without penalty.
To exercise any of these rights, please contact our Data Protection Officer using the details in Section 12. We will respond to all verified requests within 30 calendar days. If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.
9. Data Security
518jl implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These include:
- TLS/SSL encryption for all data in transit between your device and 518jl's servers
- AES-256 encryption for sensitive data stored at rest
- Role-based access controls — only authorised personnel can access personal data, and only within the scope of their duties
- Regular security audits, vulnerability assessments, and penetration testing
- Multi-factor authentication (MFA) options for user accounts
- 24/7 monitoring of our infrastructure for anomalous activity
- Staff training on data protection and information security best practices
Despite these measures, no system is completely impenetrable. In the unlikely event of a data breach that affects your rights, 518jl will notify you and the National Privacy Commission (NPC) in accordance with our legal obligations and within the timeframes prescribed by Philippine law.
You also have a role to play in keeping your account secure. Never share your 518jl password with anyone, and contact us immediately if you suspect unauthorised access to your account.
10. Children and Minors
The 518jl Platform is strictly intended for users aged 21 years and above. We do not knowingly collect personal data from individuals under this age. If we discover that a minor has registered on the Platform, we will immediately suspend the account, delete the associated personal data, and, where required, report the matter to the appropriate authorities.
Parents and guardians are encouraged to use available parental controls and monitoring tools to prevent underage access to online gambling platforms. If you believe a minor has created an account on 518jl, please contact us immediately at support@518jl.best.
11. Changes to This Privacy Policy
518jl may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or the features of our Platform. When we make material changes, we will notify registered users via email or through a prominent notice on the Platform at least seven (7) days before the updated policy takes effect.
The date at the top of this page indicates when the Policy was last revised. We recommend revisiting this page periodically to stay informed about how 518jl protects your privacy. Your continued use of the Platform after the effective date of any changes constitutes your acceptance of the revised Policy.
12. Contact Our Data Protection Officer
If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data, please reach out to the 518jl Data Protection Officer (DPO) directly. We aim to acknowledge all enquiries within 48 hours and resolve them within 30 calendar days.
- DPO Email: support@518jl.best
- Live Chat: Available 24/7 from your 518jl account dashboard
- Jurisdiction: Republic of the Philippines
- Regulatory Authority: National Privacy Commission (NPC), Philippines
For additional legal information, please also review our Terms and Conditions and our Responsible Gaming policy.